{"id":7324,"date":"2024-02-21T17:19:32","date_gmt":"2024-02-21T15:19:32","guid":{"rendered":"https:\/\/www.imanta.io\/blog\/pipedrive-zendesk-integration\/"},"modified":"2024-02-21T17:19:32","modified_gmt":"2024-02-21T15:19:32","slug":"pipedrive-zendesk-integration","status":"publish","type":"post","link":"https:\/\/www.imanta.io\/en\/blog\/pipedrive-zendesk-integration\/","title":{"rendered":"Pipedrive-Zendesk integration"},"content":{"rendered":"<h2 id=\"h2_0\">Improve your communication with this great integration<\/h2>\n<p>With the integration launched in December 2021, it is now possible to create <strong>deals, activities, contacts and organizations from within the Zendesk<\/strong> Support <strong>interface<\/strong>.  <strong>integrate into your Pipedrive sales flow.<\/strong><\/p>\n<p>By integrating Zendesk with Pipedrive you have <strong>seamless access to all your data in both systems<\/strong>, which will save you a lot of time and allow you to <strong>focus your efforts on value<\/strong>. Your team will have a <strong>clear view of key information<\/strong> to meet your customers&#8217; needs much <strong>more quickly and easily, speeding up the conversion process and improving their shopping experience.<\/strong> <\/p>\n<p>Why Zendesk? Zendesk offers you a <strong>ticket management system that allows your company to track, classify, prioritize and resolve the problems or requests of each of your customers from one place<\/strong>. The link with Pipedrive helps improve your customer service and provides you with the right information at the right time.  <\/p>\n<div><img fetchpriority=\"high\" decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/www.imanta.io\/wp-content\/uploads\/2024\/02\/zendesk_3.png\" alt=\"zendesk_3\" width=\"574\" height=\"372\"><\/div>\n<h2 id=\"h2_1\">Main features<\/h2>\n<p>The <strong>main features of the integration<\/strong> that will help your sales team achieve a more efficient workflow through the Pipedrive for Zendesk integration are: <\/p>\n<ul>\n<li><strong>View and add organizations<\/strong>.<\/li>\n<li><strong>View and add people<\/strong>.<\/li>\n<li><strong>View and add offers<\/strong>.<\/li>\n<li><strong>View and add activities<\/strong>.<\/li>\n<li><strong>Easy configuration of which custom fields to display<\/strong>.<\/li>\n<\/ul>\n<p>With this feature set you <strong>will never miss out on new opportunities again!<\/strong> It doesn&#8217;t matter if you started as a Pipedrive or Zendesk user, everyone wins!<\/p>\n<p><strong>If you are a Pipedrive user<\/strong>, you can migrate from Zendesk:<\/p>\n<ul>\n<li>Ticket numbers, issues and statuses.<\/li>\n<li>Date of ticket creation and date of last update.<\/li>\n<li>Participants.<\/li>\n<\/ul>\n<p><strong>If you are a Zendesk user<\/strong>, you can get:<\/p>\n<ul>\n<li>Deal name and status.<\/li>\n<li>Deal value and currency.<\/li>\n<li>Date of last update.<\/li>\n<\/ul>\n<div><img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/www.imanta.io\/wp-content\/uploads\/2024\/02\/zendesk_1.png\" alt=\"zendesk_1\" width=\"590\" height=\"308\"><\/div>\n<h2 id=\"h2_2\">How to install Zendesk?<\/h2>\n<p><strong>It is possible to do it from the Pipedrive <a href=\"https:\/\/www.pipedrive.com\/en\/marketplace\" target=\"_blank\" rel=\"noopener\">Marketplace<\/a><\/strong>, where you can also find many more applications and integrations to support your sales closing process and achieve your goals.<\/p>\n<h2 id=\"h2_3\">Want to learn more about Pipedrive and its amazing integrations?<\/h2>\n<p>If you want to try Pipedrive <a href=\"https:\/\/www.pipedrive.com\/es?utm_content=copy_text&amp;utm_medium=partners_program&amp;utm_source=Guillermo%20Vilarroig&amp;utm_term=pdp-vilarroig\" target=\"_blank\" rel=\"noopener\"><strong>30 days free of charge<\/strong><\/a>enter this <strong>promotional code when you create the account: pdp-vilarroig.<\/strong> And to <strong>create the account, follow this <a href=\"https:\/\/www.pipedrive.com\/es?utm_content=copy_text&amp;utm_medium=partners_program&amp;utm_source=Guillermo%20Vilarroig&amp;utm_term=pdp-vilarroig\" target=\"_blank\" rel=\"noopener\">link<\/a><\/strong>. You can also <a href=\"https:\/\/www.imanta.io\/en\/contact\/\"><strong>contact us<\/strong><\/a> to help you choose or accelerate the use of Pipedrive if you are already using it.<\/p>\n<div><a href=\"https:\/\/www.pipedrive.com\/es?utm_content=copy_text&amp;utm_medium=partners_program&amp;utm_source=Guillermo%20Vilarroig&amp;utm_term=pdp-vilarroig\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/www.imanta.io\/wp-content\/uploads\/2024\/02\/pipedrive_prueba_gratis_by_imanta.png\" alt=\"pipedrive_free_test_by_imanta\"> <\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>This Pipedrive &#8211; Zendesk integration gives your salespeople and customer service a complete picture of the information they need to communicate effectively with their customers.  <\/p>\n","protected":false},"author":2,"featured_media":1197,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[124,133,141],"tags":[],"class_list":["post-7324","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pipedrive-en","category-pipedrive-integrations","category-pipedrive-promo-code"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.imanta.io\/en\/wp-json\/wp\/v2\/posts\/7324","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.imanta.io\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.imanta.io\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.imanta.io\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.imanta.io\/en\/wp-json\/wp\/v2\/comments?post=7324"}],"version-history":[{"count":0,"href":"https:\/\/www.imanta.io\/en\/wp-json\/wp\/v2\/posts\/7324\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.imanta.io\/en\/wp-json\/wp\/v2\/media\/1197"}],"wp:attachment":[{"href":"https:\/\/www.imanta.io\/en\/wp-json\/wp\/v2\/media?parent=7324"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.imanta.io\/en\/wp-json\/wp\/v2\/categories?post=7324"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.imanta.io\/en\/wp-json\/wp\/v2\/tags?post=7324"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}