{"id":7394,"date":"2024-02-21T17:15:45","date_gmt":"2024-02-21T15:15:45","guid":{"rendered":"https:\/\/www.imanta.io\/blog\/ortto-and-zendesk-360o-of-customer-information\/"},"modified":"2024-02-21T17:15:45","modified_gmt":"2024-02-21T15:15:45","slug":"ortto-and-zendesk-360o-of-customer-information","status":"publish","type":"post","link":"https:\/\/www.imanta.io\/en\/blog\/ortto-and-zendesk-360o-of-customer-information\/","title":{"rendered":"Ortto and Zendesk: 360\u00ba of customer information"},"content":{"rendered":"

Ortto and Zendesk: the power of contextualization in sales<\/h2>\n

This integration opens new options to obtain data<\/strong> that support customer contextualization to make good decisions<\/strong> regarding the different actions that lead us to close more sales, emphasizing marketing keys for sales and personalization<\/strong>.<\/p>\n

More specifically, what this integration provides is a 360\u00ba view<\/strong> of everything that is happening with the customer: what our team is doing with him, the actions with which marketing is supporting us and what the customer himself is doing with respect to us (visits to the website, etc.).<\/p>\n

So, with the Ortto – Zendesk integration, you will be able to:<\/p>\n

– Have a single view of your customer<\/strong>.
– Understand how customer interactions<\/strong> impact your retention, expansion, repeat business and deal closure rates.
– Better understand what engages the customer<\/strong> from us and apply changes<\/strong> to change their response.
– Personalize the customer experience<\/strong> using relevant data, data, data.
– Create paths to forward notifications and automate repetitive activities<\/strong>.
– Add value to customer feedback<\/strong>.
– Create dashboards and reports<\/strong> using data from both platforms.<\/p>\n

In short, in addition to having the data in one place, the idea is to make that data so relevant that we can contextualize the customer correctly<\/strong> and, therefore, personalize our relationship with them <\/strong>and improve our sales<\/strong>.<\/p>\n

Want to learn more about Ortto integrations? Try it for free <\/h2>\n

If you want to try Ortto free of charge<\/strong>, you only have to contact us<\/a><\/strong>. And if you want a personalized Demo, click on the image. <\/p>\n

Try Ortto free of charge!<\/h2>\n

If you want to try Ortto free of charge<\/strong>, you only have to contact us<\/a><\/strong>. And if you want a personalized Demo, click on the image. <\/p>\n

<\/p>\n

\"\"\"\"<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"

This new integration with Zendesk will make sure you don’t miss a single piece of customer interaction data and you will be able to see it all in one place!<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-7394","post","type-post","status-publish","format-standard","hentry","category-sin-categorizar"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.imanta.io\/en\/wp-json\/wp\/v2\/posts\/7394","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.imanta.io\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.imanta.io\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.imanta.io\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.imanta.io\/en\/wp-json\/wp\/v2\/comments?post=7394"}],"version-history":[{"count":0,"href":"https:\/\/www.imanta.io\/en\/wp-json\/wp\/v2\/posts\/7394\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.imanta.io\/en\/wp-json\/wp\/v2\/media?parent=7394"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.imanta.io\/en\/wp-json\/wp\/v2\/categories?post=7394"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.imanta.io\/en\/wp-json\/wp\/v2\/tags?post=7394"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}