Some of the frequently asked questions about Zendesk. The minimum you need to know to know what this platform offers you.
What is Zendesk?
Zendesk is a customer service platform that allows you to manage customer interactions across multiple channels, such as email, chat, social media and phone, centralizing all requests in one place. It helps support teams resolve customer issues more efficiently and improve the user experience through proper ticket tracking and quick responses.
What is Zendesk for?
Zendesk is designed to facilitate customer service management by creating and tracking support tickets. Its main features include:
- Ticket management: Allows agents to assign, prioritize and respond to support requests.
- Multichannel customer service: Integrates interactions from various channels (email, chat, social networks, etc.) in one place.
- Reporting and analysis: Provides detailed statistics on support team performance and customer satisfaction.
- Task automation: Enables automation of routine tasks so that agents can concentrate on solving important problems.
3. Why is the integration of Zendesk with Pipedrive interesting?
The integration between Zendesk and Pipedrive is key for companies that want to improve collaboration between their sales and support teams, allowing them to work together more efficiently. Some of the reasons why this integration is interesting are:
Centralized data: All information about a customer, from sales to support, is centralized, making it easier to make data-driven decisions and create more effective business strategies.
Complete customer visibility: Sales teams can access support tickets directly in Pipedrive, gaining a complete view of customer interactions, allowing them to better understand their needs and issues.
Improved team coordination: Sales and support teams work in a more aligned manner, avoiding duplication of effort and improving the customer experience by providing faster and more accurate responses.
Automation and time savings: Notifications and updates can be automated between both systems, reducing response time and minimizing errors.
You can check here if you need more information about the Zendesk – Pipedrive integration.
What is the cost of Zendesk?
What is the cost of Zendesk?
Zendesk offers several pricing plans to suit different business needs. The most common plans are described below:
- Small companies: from 19€/month per person/month (billed annually), which allows you to create your own plan, ideal for small companies.
- Team Suite: from 55 € per person/month (billed annually). Ideal for small teams that need basic ticket management functionalities.
- Growth Suite: from 89 € per person/month (billed annually). Includes additional features such as advanced reporting and automation tools.
- Professional Suite: the most popular. 115 per person/month (billed annually). Provides access to more advanced features such as omni-channel support and workflow customization.
- Enterprise Suite: Offers personalized experiences on a large scale, with different roles and customized permissions. With built-in AI technology.
Zendesk’s pricing provides a wide enough range to adapt to any business reality, with a scalability component that makes it very attractive.
Consultation with Imanta
Ask us! At Imanta we will help you to know in depth how the integration between Zendesk and Pipedrive can help you in the challenges you have to solve.